Diagnostics
Need help troubleshooting your eTrex Touch?
You may find the answers you need here before you
contact Garmin.
- Have you checked the
FAQ?
- Are you having trouble with a
Common Issue?
-
Have you checked in the
eTrex Touch
discussion forum?
-
Does the GPSrChive >
How To... page have what you are looking for?
- Have you read the Garmin
user manual (PDF/WEB)?
Troubleshooting
- My eTrex
Touch does not respond. How do I reset the device?
-
Remove batteries.
-
Reinstall batteries.
-
Allow the
eTrex to cool if hot to the touch.
- How do I reset all settings back to factory defaults?
- How do I Master Reset my eTrex Touch?
-
Power the eTrex Touch Off.
-
Cycle the [Power] button.
-
When text appears at the bottom of the screen,
touch and hold the top left corner of the screen.
-
When the message 'Erase all user data?' appears,
release top left corner hold.
-
Touch 'Erase'.
- My eTrex Touch is not acquiring satellite signals.
-
Power your eTrex Touch On.
-
Configure Setup > System > Satellite System = GPS.
-
Place the GPSr outside, in clear view of the sky, away from any obstructions, for several minutes.
-
If no improvement >30 minutes,
from the Satellite page, select
Menu > Use With GPS Off > AutoLocate Position > Use With GPS On.
-
Place the GPSr outside, in clear view of the sky, away from any obstructions, for several minutes.
-
If no improvement >30 minutes, perform Master Reset (above) and repeat.
- My eTrex Touch battery gauge is not accurate.
-
Leave the device powered on until the battery is completely discharged.
-
Charge the battery fully without interruption.
-
Ensure
Setup > System > Battery Type is set correctly.
- The batteries do not last very long.
- How can I be sure my eTrex Touch is in USB Mass Storage Mode?
- My eTrex Touch is connected to a computer, but will not enter Mass Storage Mode.
- I do not see any new removable drives in my list of drives.
-
Windows may be having trouble assigning a drive letter.
-
Select My Computer > Manage > Disk Management to assign drive letters.
-
Read this post.
- Why does my computer not recognize my eTrex
Touch?
-
Make sure you have the latest
Garmin drivers installed.
-
Enter
Forced Mass Storage Mode.
-
When prompted by the Found New Hardware Wizard, select "No not at this time" followed by "Install USB drivers automatically".
-
Once the driver installation is complete, select "Finish".
-
The computer should now recognize the
eTrex Touch and installed microSD card as external storage drives.
- My eTrex Touch is not reading data from the
microSD card.
- My PC frequently displays "USB Device not recognized" when I connect my GPSr.
- I'm having trouble pairing my GPSr with my
smart phone via Garmin Connect or Explore.
Hidden Test Pages
- Hardware/Software ID and Display Test:
- Enter the Satellite application.
- Press and hold the upper left
corner of the screen > 5 seconds.
- A diagnostic screen will appear displaying
hardware and software information.
- Selecting the → button will cycle you to
the next diagnostic screen.
- If the → button is not visible, touch the
screen or press the power button to cycle to the next test.
- After the final test, the eTrex Touch will
loop back to the original diagnostic screen.
- Press and hold the power button
to reboot the device and reset diagnostic mode test results.
- Error Logs:
-
Enter the
Trip Computer application.
-
Press and hold the lower right corner of the screen (over the Menu Bar) > 5 seconds.
-
A diagnostic screen will appear displaying a list of recently logged exceptions.
-
The lower section of the page will display current memory usage and stats.
-
Select an exception from the list to view register dumps for that exception.
-
Use the back arrow to return to the list of exceptions and to exit this diagnostic mode.
GARMIN Support
Contact GARMIN
Email:
Phone:
- US: (913) 397-8200
-
US Toll Free: (800) 800-1020
-
Canada: (866) 429-9296
