Need help troubleshooting your eTrex Touch 2?
You may find the answers you need here before you contact Garmin.

• Are you having trouble with a Common Issue?
• Have you checked in the eTrex Touch 2 discussion forum?
• Does the GPSrChive > How To... page have what you are looking for?
• Have you referenced the User Manual?

Troubleshooting

• My eTrex Touch 2 does not respond. How do I reset the device?
  • Press and hold the (POWER) button for up to 60 seconds, and release upon reboot.
  • Allow the eTrex Touch 2 to cool if hot to the touch.

• How do I reset all settings back to factory defaults?
  • 'Settings > System > Reset > Reset All Settings'.

• How do I Master Reset my eTrex Touch 2?
  • Power the eTrex Touch 2 off.
  • Press and hold the (POWER) button until the left Status LED turns red.
  • Release the (POWER) button.
  • The eTrex Touch 2 is now in 'Boot Block' mode, which last about 8 seconds.
  • Quickly press and release the (POWER) button twice.
  • The Status LED will turn green, and the device will begin the boot process.
  • A "Restoring settings and activities to defaults" message will be displayed.
  • The eTrex Touch 2 is now clearing all data and restoring all settings to factory defaults.

• How do I enable Forced Mass Storage Mode?
  • Power the eTrex Touch 2 off.
  • Press and hold the (POWER) button until the left Status LED turns red.
  • Connect the USB data cable.
  • Wait for "USB MS Mode" to be displayed on the screen.
  • Release the (POWER) button.
  • The eTrex Touch 2 is now in Forced Mass Storage Mode.

• How do I clear Non Volatile Memory?
  • Power the eTrex Touch 2 off.
  • Connect the USB data cable.
  • Press and hold the (POWER) button until the left Status LED turns red.
  • Immediately Release then Press and hold the (POWER) button again.
  • Wait for tthe left Status LED to turn green.
  • Release the (POWER) button.

• My eTrex Touch 2 is not acquiring satellite signals.
  • Power your eTrex Touch 2 On.
  • Place the device outside, in clear view of the sky, away from any obstructions, for several minutes.
  • If no improvement >30 minutes, from the Satellite page, select 'Menu > Satellite Setup > Satellite > Demo Mode' then 'Satellite > Auto Select'.
  • Place the GPSr outside, in clear view of the sky, away from any obstructions, for several minutes.
  • If no improvement >30 minutes, perform Master Reset (above) and repeat.

• My eTrex Touch 2 will not charge.
  • Ensure the USB-C cable is inserted fully.
  • Reduce backlight brightness.
  • Ensure ambient temperature is between 32ºF and 113ºF (0ºC - 45ºC).

• My eTrex Touch 2 battery gauge is not accurate.
  • Leave the device powered on until the battery is completely discharged.
  • Charge the battery fully without interruption.

• The battery does not last very long.
  • Configure 'Settings > System > Satellite' to 'Auto Select'.
  • Configure 'Settings > Display & Brightness > Auto Brightness' to 'On'.
  • Configure 'Settings > Display & Brightness > Display Timeout' to a lower level.
  • Configure 'Settings > Display & Brightness > Backlight Timeout' to a lower level.
  • Configure 'Settings > Data Recording > Record Method' to 'Smart'.
  • Configure 'Settings > System > Expedition Mode' to 'Auto' or 'Promted'.
  • Disable Wi-Fi and / or Bluetooth radios when not needed.

• How can I be sure my eTrex Touch 2 is in MTP Mode?
  • See MTP Mode.

• While trying to load GCLive data, my eTrex Touch 2 perpetually displays a spinning wheel on the screen and no data is loaded.
  • Verify your eTrex Touch 2 has a functional internet connection via either Bluetooth or Wi-Fi.
  • Check 'Settings > Geocaching > Geocaching Live' to verify the unit is registered with a valid groundspeak account.
  • Select 'Settings > Geocaching > Geocaching Live > Unregister' to unregister the device.
  • Select 'Settings > Geocaching > Register Device' and complete registration with desired groundspeak account.

• I'm having trouble pairing my GPSr with my smart phone via Garmin Connect or Explore.
  • Try this solution.

• My eTrex Touch 2 keeps shutting down before finishing the boot sequence.
  • Try this solution.

Hidden Test Pages

• TBD

GARMIN Support

• Garmin USA Support
• Garmin eTrex Touch 2 Support
• Garmin Repair Center

Contact GARMIN

• Garmin support: outdoor.helpdesk@garmin.com
• eTrex Touch 2 Firmware Issues: product.support@garmin.com
• Computer Software Issues: application.support@garmin.com

• US: (913) 397-8200
• US Toll Free: (800) 800-1020
• Canada: (866) 429-9296