Troubleshooting

Need help troubleshooting your Rino 700?
You may find the answers you need here before you contact Garmin.

• Have you read the FAQ?
• Are you having trouble with a Common Issue?
• Have you checked in the Rino 700 discussion forum?
• Does the GPSrChive > How To... page have what you are looking for?
• Have you referenced the user manual?

Troubleshooting

• The Rino 700 is not responding. How do I reset the device?
  • Allow the Rino 700 to cool if hot to the touch.
  • Press and hold [Power] > 30 seconds.
  • Cycle [Power] to reboot device if necessary.

• How do I reset all settings back to factory defaults?
  • Setup > Reset > Reset All Settings.

• How do I Master Reset my Rino 700?
  • hold [Menu/Zoom] + [Thumb Stick] + cycle [Power] (erases all user data).

• My Rino 700 is not acquiring satellite signals
  • Power your Rino 700 On.
  • Configure Setup > System > Satellite > Satellite System = GPS.
  • Place the GPSr outside, in clear view of the sky, away from any obstructions, for several minutes.
  • If no improvement >30 minutes, from the Satellite page, select Menu > Use With GPS Off > Use With GPS On > AutoLocate Position.
  • Place the GPSr outside, in clear view of the sky, away from any obstructions, for several minutes.
  • If no improvement >30 minutes, perform Master Reset (above) and repeat.

• My Rino 700 will not charge
  • Ensure the USB cable is not connected to an unpowered USB hub.
  • Reduce backlight brightness.
  • Enable Power Save Mode (press and hold [Power] button while charging)
  • Ensure temperature is between 32ºF and 122ºF (0ºC - 50ºC).

• My Rino 700 battery gauge is not accurate
  • Leave the device powered on until the battery is completely discharged.
  • Charge the battery fully without interruption.

• The battery does not last very long
  • See Maximizing Battery Life.

• How can I be sure my Rino 700 is in USB Mass Storage Mode?
  • See Mass Storage Mode.

• My Rino 700 is connected to a computer, but will not enter Mass Storage Mode
  • See Forced Mass Storage Mode.

• I do not see any new removable drives in my list of drives
  • Windows may be having trouble assigning a drive letter.
  • Select My Computer > Manage > Disk Management to assign drive letters.
  • Read this post.

• Why does my computer not recognize my Rino 700?
  • Make sure you have the latest Garmin drivers installed.
  • Enter Forced Mass Storage Mode.
  • When prompted by the Found New Hardware Wizard, select "No not at this time" followed by "Install USB drivers automatically".
  • Once the driver installation is complete, select "Finish".
  • The computer should now recognize the Rino 700 as an external storage drive.

• My PC frequently displays "USB Device not recognized" when I connect my GPSr.
  • Try this solution.
  
  

• My Rino 700 will not communicate with older Rino 1x0 and 5x0 models.
  • Verify your Rino 700 Squelch Tone mode is not set to DSC (Digital Coded Squelch).
  • Previous generation Rino 1x0 and 5x0 models do not support DSC.
  • Configure your Rino 700 Squelch Tone mode to CTCSS (Continuous Tone Controlled Squelch System).
  • Your Rino 700 should now be able to communicate with the older Rino models.
  • Watch the Troubleshooting Radio Transmission Issues video.
  • See Radio Information for additional details.

 

Hidden Test Pages

• Hardware/Software ID and Display Test:
  • Press and hold [Power] + [Thumb Stick] to enter Diagnostic Screen (hardware information)
  • Press [Power] to cycle Backlight 50% > 100% > Off
  • Press [Back] to cycle through Diagnostic Screens

• Error Logs:
  • Open Trip Computer page:
  • Press [Thumb Stick Up > Right > Down > Left] to enter Diagnostics
  • Press [Thumb Stick Up/Down] to select desired Shutdown Log
  • Press [Enter] to Display additional information when available
  • Press [Thumb Stick Up > Right > Down > Left] to enter Logging Control
  • Press [Back] to Exit selected Test Mode

GARMIN Support

• Garmin USA Support
• Garmin Rino 700 Support
• Garmin Repair Center

Contact GARMIN

Email:

• Garmin support: outdoor.helpdesk@garmin.com
• Rino 700 Firmware Issues: product.support@garmin.com
• Computer Software Issues: application.support@garmin.com

Phone:

• US: (913) 397-8200
• US Toll Free: (800) 800-1020
• Canada: (866) 429-9296