Need help troubleshooting your inReach Messenger?
You may find the answers you need here before contacting Garmin.

• Have you checked the FAQ?
• Are you having trouble with a Common Issue?
• Have you checked in the inReach Messenger discussion forum?
• Is the information you need available in the inReach Messenger Video Archive?
• Does the GPSrChive > How To... page have what you are looking for?
• Have you read the Garmin user manual (PDF/WEB)?

Troubleshooting

• Maximize Battery Life
   
  • Reduce backlight timeout (Backlight Settings).
  • Extend inReach Tracking Send Interval value (Tracking Settings).
  • Disable inReach Tracking Send Interval (Tracking Settings).
  • Disable Bluetooth wireless technology (Phone Settings).
  • Disable ANT‍+ wireless technology (inReach Remote Settings).

• Soft Reset
   
  • Should the device stop responding, it may need to be reset.
  • Performing a Soft Reset will not erase any user data or settings.
  • Press and Hold the (Power) button until the device restarts.

• Restore Default Settings
   
  • Restore all device settings to their factory default values.
  • From the Main Menu, select Settings > System > Reset > Reset Default Settings.

• Master Reset
   
  • Erase all user data and restore device settings to their factory default values.
  • From the Main Menu, select Settings > System > Reset > Delete Data and Reset Settings.

• View Device Information
   
  • View the device IMEI number, firmware and hardware versions, authorization code, and other device information.
  • From the Main Menu, select Settings > System > About.

• Battery Will Not Charge
   
  • Try this inReach MINI 2 solution.

GARMIN Support

• Garmin USA Support
• Garmin inReach Messenger Support
• Garmin Repair Center

Contact GARMIN

• Garmin support: outdoor.helpdesk@garmin.com
• inReach MINI Firmware Issues: product.support@garmin.com
• Computer Software Issues: application.support@garmin.com

• US: (913) 397-8200
• US Toll Free: (800) 800-1020
• Canada: (866) 429-9296