Device shuts down when a route in a specific area of map is selected
Posted: Thu Aug 20, 2020 11:23 am
I am not sure if my problem has already been discussed, I can't find it.
I draw a route on a specific part of the map. When I go to the route again, using "Find" or select the route again through the main menu, the device shuts down immediately without displaying the route or any warning. I have to restart the device. This is regardless of the how the route is drawn; using the device itself, Basecamp or if imported from the internet as GPX file. It does not depend on the number of waypoints either, it happens with 14 waypoints and 50 waypoints. Strangely, it happens in one particular part of the map (UK) but of course I have not tried it on every single part of the map. Some other part of the map are fine with even very complex routes.
6 months and no progress from Garmin support. They sent me a new device and exactly the same problem.
Any idea what is going on or what I should do?
I draw a route on a specific part of the map. When I go to the route again, using "Find" or select the route again through the main menu, the device shuts down immediately without displaying the route or any warning. I have to restart the device. This is regardless of the how the route is drawn; using the device itself, Basecamp or if imported from the internet as GPX file. It does not depend on the number of waypoints either, it happens with 14 waypoints and 50 waypoints. Strangely, it happens in one particular part of the map (UK) but of course I have not tried it on every single part of the map. Some other part of the map are fine with even very complex routes.
6 months and no progress from Garmin support. They sent me a new device and exactly the same problem.
Any idea what is going on or what I should do?