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LiveTrack Failure [Bug 14]

Posted: Fri May 12, 2023 8:10 am
by mimichris
The Live Track does not work with the 67, it always asks to "start an activity" but this one is well started, I read on Facebook two other owners of 67 have the same problem, another bug.

Re: LiveTrack Failure [Bug 14]

Posted: Fri May 12, 2023 8:31 am
by JungleJim
What steps are you performing? In order to determine whether something is a bug, more details on how to reproduce are needed :)

I just tried and started a LiveTrack from the Garmin Connect app (on iOS). Bluetooth enabled and connected. This results in a message on the unit that LiveTrack has started and an eye icon is shown in the status bar.

The recipient I have configured receives an email with the LiveTrack link. Only issue I had that the LiveTrack web page showed a message that no location data was available, but I did not investigate and test any further.

Re: LiveTrack Failure [Bug 14]

Posted: Fri May 12, 2023 9:07 am
by mimichris
Exact same problem the PC Live Track map has no information, as if the activity was not started

Re: LiveTrack Failure [Bug 14]

Posted: Fri May 12, 2023 11:43 am
by Nail
mimichris wrote: Fri May 12, 2023 9:07 am Exact same problem the PC Live Track map has no information, as if the activity was not started
You checked it with 66sr at the same time. Perhaps there is a problem with the third-party provider, and not with the device itself.

Re: LiveTrack Failure [Bug 14]

Posted: Sat May 13, 2023 7:08 am
by mimichris
The test I did with the 66sr is with the same supplier, I only have one.

Re: LiveTrack Failure [Bug 14]

Posted: Mon May 15, 2023 1:30 pm
by hansi_61
I can confirm the same issue with my new 67i device. I also can see only the map and the message 'no location data available' on the screen of my PC although live-track in the 'Connect app" and "Activity recording' on my device (manually) were started. I currently don't use the option of automatical activity recording.

Re: LiveTrack Failure [Bug 14]

Posted: Wed May 24, 2023 6:49 pm
by JungleJim
Device software 5.30 does not seem to fix this issue, I still get "No Location Data" on the Garmin LiveTrack web page.

Re: LiveTrack Failure [Bug 14]

Posted: Thu May 25, 2023 9:37 am
by mimichris
JungleJim wrote: Wed May 24, 2023 6:49 pm Device software 5.30 does not seem to fix this issue, I still get "No Location Data" on the Garmin LiveTrack web page.
I tried twice this morning and on my 67 it works. I launch a track then I launch Live Track, I get an email telling me to open the map and I see my track. Whereas before I had a message that he was not receiving info.

Re: LiveTrack Failure [Bug 14]

Posted: Thu May 25, 2023 11:40 am
by mimichris
I wrote a little fast, in fact the Live Track works half the time, it is not reliable. Either it works or I get a message that it is not receiving any position data. Same with my 66sr.