GPSrChive Discussion Forum

Posted: **Tue Apr 02, 2019 1:45 pm**

MikeD wrote: Tue Apr 02, 2019 12:56 pm Update
Response from garmin
" Not come across this before!!. Please send down load from unit... We will escalate. Can be corrected by software..."
Will advise if I hear more
Mike

This is a known bug, and they are already working on it!

Your contact probably had not seen it before....

Posted: **Tue Apr 02, 2019 2:34 pm**

I have this same problem with the 'stop nav' crash. In my interactions with Garmin about various bugs, the reply is always, "We cannot duplicate your issue" or "We have not come across this before." I wish they would just trade me for one of their units where they cannot duplicate my issues!

Posted: **Tue Apr 02, 2019 2:43 pm**

oldkingog wrote: Tue Apr 02, 2019 2:34 pm I have this same problem with the 'stop nav' crash. In my interactions with Garmin about various bugs, the reply is always, "We cannot duplicate your issue" or "We have not come across this before." I wish they would just trade me for one of their units where they cannot duplicate my issues!

Would not do you any good, because it is a software bug, not a hardware issue.

The "We Can't Duplicate...." response is a standard response and one of the reasons I do very little interacting with those 'support' personnel.

Posted: **Tue Apr 02, 2019 2:56 pm**

Oops. predictive text!!

"Can be corrected by software"

Posted: **Tue Apr 02, 2019 11:49 pm**

MikeD wrote: Tue Apr 02, 2019 2:56 pm Oops. predictive text!!

"Can be corrected by software"

I corrected your posts for you. Thanks!

Posted: **Wed Apr 03, 2019 9:53 pm**

gpsrchive wrote: Tue Apr 02, 2019 2:43 pm
oldkingog wrote: Tue Apr 02, 2019 2:34 pm I have this same problem with the 'stop nav' crash. In my interactions with Garmin about various bugs, the reply is always, "We cannot duplicate your issue" or "We have not come across this before." I wish they would just trade me for one of their units where they cannot duplicate my issues!
Would not do you any good, because it is a software bug, not a hardware issue.

The "We Can't Duplicate...." response is a standard response and one of the reasons I do very little interacting with those 'support' personnel.

What have you found to be the best way to communicate problems with Garmin if the 'support' personnel are not helpful?

Posted: **Thu Apr 04, 2019 12:51 am**

oldkingog wrote: Wed Apr 03, 2019 9:53 pm
gpsrchive wrote: Tue Apr 02, 2019 2:43 pm
oldkingog wrote: Tue Apr 02, 2019 2:34 pm I have this same problem with the 'stop nav' crash. In my interactions with Garmin about various bugs, the reply is always, "We cannot duplicate your issue" or "We have not come across this before." I wish they would just trade me for one of their units where they cannot duplicate my issues!
Would not do you any good, because it is a software bug, not a hardware issue.

The "We Can't Duplicate...." response is a standard response and one of the reasons I do very little interacting with those 'support' personnel.
What have you found to be the best way to communicate problems with Garmin if the 'support' personnel are not helpful?

Ask that the issue be escalated until you speak with a supervisor.

And please do continue reporting here, as some of the Garmin software engineers do actually check GPSrChive once in a while!

Posted: **Thu Apr 04, 2019 7:01 am**

Will continue to report
I have sent them the whole of the units " GARMIN". Folder ex maps that they asked for.
They wanted screen shots of the unit in the lead up to the shut down.
I also sent them video of it happening.
Bfn

Posted: **Fri Apr 05, 2019 12:51 pm**

Update
Further emails with Garmin in Tucson, AZ and Southampton and supplying my unit contents, loaded Map details, and doing some more diagnostics, they have given me a case reference.
We will see

Posted: **Fri May 10, 2019 8:54 am**

As I have posted elsewhere this it's now sorted with update to v3.00
I even got an email from garmin support saying that it had been resolved.
That is a first for me
Wonders will never cease

GPSrChive Discussion Forum

Crash when selecting "stop nav" from map screen

Re: Crash when selecting "stop nav" from map screen

Re: Crash when selecting "stop nav" from map screen

Re: Crash when selecting "stop nav" from map screen

Re: Crash when selecting "stop nav" from map screen

Re: Crash when selecting "stop nav" from map screen

Re: Crash when selecting "stop nav" from map screen

Re: Crash when selecting "stop nav" from map screen

Re: Crash when selecting "stop nav" from map screen

Re: Crash when selecting "stop nav" from map screen

Re: Crash when selecting "stop nav" from map screen