PC will not mount 66st after TopoActive EU 2021.10 install
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- Posts: 65
- Joined: Thu Apr 04, 2019 9:35 am
Re: PC will not mount 66st after TopoActive EU 2021.10 install
Thank you for the link to your experience with the Montana which is helpful.
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- Posts: 65
- Joined: Thu Apr 04, 2019 9:35 am
Re: PC will not mount 66st after TopoActive EU 2021.10 install
These are the suspect map files in the \Garmin folder that were installed yesterday.
I believe I need to keep the basemap and timezone maps. Is JaVaWa device manager the best tool to remove the three maps: D6185100A, gmapdem and gmapprom1 or can I just manually delete the three sets of .gma, .unl and .img files?
I believe I need to keep the basemap and timezone maps. Is JaVaWa device manager the best tool to remove the three maps: D6185100A, gmapdem and gmapprom1 or can I just manually delete the three sets of .gma, .unl and .img files?
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- GPSrChive
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Re: PC will not mount 66st after TopoActive EU 2021.10 install
Just change the .img suffix to .zip for the desired maps to remove them 'virtually' without actually removing them, and reboot GPSr for testing. Can change back to .img later to restore their function, or delete, if desired.
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Re: PC will not mount 66st after TopoActive EU 2021.10 install
Great tip - I will give it a try, thanks!
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Re: PC will not mount 66st after TopoActive EU 2021.10 install
Garmin product support just told me that:
"Yes this is a known issue and is currently being worked on. Currently it is reported that TopoActive Europe 2021.10 is producing this error in Basecamp but the device still works normally with Basecamp.
Unfortunately there is not currently a work around to keep the error message from appearing but it is reported that you are still able to use the device like normal despite the error appearing. I will get you added to the report so that when it is resolved we can let you know.
Please let us know if you notice that you are unable to still use the device like normal with Basecamp."
I just followed GPSrChive's suggestion and changed the extensions from .img to .zip. However on starting up BC, the click through communication error still appeared. So it's over to the Garmin engineers now!
"Yes this is a known issue and is currently being worked on. Currently it is reported that TopoActive Europe 2021.10 is producing this error in Basecamp but the device still works normally with Basecamp.
Unfortunately there is not currently a work around to keep the error message from appearing but it is reported that you are still able to use the device like normal despite the error appearing. I will get you added to the report so that when it is resolved we can let you know.
Please let us know if you notice that you are unable to still use the device like normal with Basecamp."
I just followed GPSrChive's suggestion and changed the extensions from .img to .zip. However on starting up BC, the click through communication error still appeared. So it's over to the Garmin engineers now!
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- Joined: Sat Jan 16, 2021 4:08 pm
Re: PC will not mount 66st after TopoActive EU 2021.10 install
Garmin replied to me about the issues with TopoActive not able to install, Garmin Express refuses to install on SD card and BaseCamp communication issue.
Hi,
Thank you for the Garmin Express logs. I know that there will be good news ahead in the very near future so what I am going to do, is wait until I receive a green light from our engineering to be able to communicate to everyone. I will then email you directly to have you test again with your Montana 750i to ensure your issue is resolved. As soon as I know more, you will be the next to know.
Thanks again for everything.
Have a great weekend! Take care.
Kind regards,
Product Support
Garmin DriveSmart 86 MT-D (FW 6.80, HW V8, GPS 9.00.50, 32GB SD)
Garmin Montana 750i (FW 19.20, HW V6, GPS 2.90, Touchscreen 85.07, 64GB SD)
Garmin Montana 750i (FW 19.20, HW V6, GPS 2.90, Touchscreen 85.07, 64GB SD)
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Re: PC will not mount 66st after TopoActive EU 2021.10 install
Someone has solved the mystery in the gps.nl forum what the exact error is with the BaseCamp issue.
The cause is that the product number in the img file for "North East" is incorrect, because a 'D' is missing.
As a result, the XML DTD validation takes effect and an invalid XML is generated.
You can correct it yourself with ImgTool, but effectively Garmin has to bring out a new map.
The cause is that the product number in the img file for "North East" is incorrect, because a 'D' is missing.
As a result, the XML DTD validation takes effect and an invalid XML is generated.
You can correct it yourself with ImgTool, but effectively Garmin has to bring out a new map.
Garmin DriveSmart 86 MT-D (FW 6.80, HW V8, GPS 9.00.50, 32GB SD)
Garmin Montana 750i (FW 19.20, HW V6, GPS 2.90, Touchscreen 85.07, 64GB SD)
Garmin Montana 750i (FW 19.20, HW V6, GPS 2.90, Touchscreen 85.07, 64GB SD)
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- Posts: 954
- Joined: Sat Jan 16, 2021 4:08 pm
Re: PC will not mount 66st after TopoActive EU 2021.10 install
Updated version of TopoActive 2021.10 has been released, which fixed install issues and BaseCamp communication issues. If you already have TopoActive 2021.10 installed, you need to reinstall, as it's not shown as an update in Garmin Express.
Garmin DriveSmart 86 MT-D (FW 6.80, HW V8, GPS 9.00.50, 32GB SD)
Garmin Montana 750i (FW 19.20, HW V6, GPS 2.90, Touchscreen 85.07, 64GB SD)
Garmin Montana 750i (FW 19.20, HW V6, GPS 2.90, Touchscreen 85.07, 64GB SD)
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- Location: Belgium
Re: PC will not mount 66st after TopoActive EU 2021.10 install
Update when OK this time.
One thing I did see is:
gmapprom1.img is now TopoActive Europe 2021.11, North East
d6185100a.img is TopoActive Europe 2021.10, South West
That is a first for me 2 different versions for North West and South West.
No problem to see them on the device.
But it still show that here is an update for TopoActive Europe 2021.10
It work and I am just going to forget about the notice till then next version comes along.
Could be something wrong with GE but I do not care as long as it works.
One thing I did see is:
gmapprom1.img is now TopoActive Europe 2021.11, North East
d6185100a.img is TopoActive Europe 2021.10, South West
That is a first for me 2 different versions for North West and South West.
No problem to see them on the device.
But it still show that here is an update for TopoActive Europe 2021.10
It work and I am just going to forget about the notice till then next version comes along.
Could be something wrong with GE but I do not care as long as it works.
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- Posts: 954
- Joined: Sat Jan 16, 2021 4:08 pm
Re: PC will not mount 66st after TopoActive EU 2021.10 install
Yes, this is normal, as 'North East' was the updated part, hence 2021.11.
Hm, I am not getting the update again after install. Maybe report to Garmin?
Garmin DriveSmart 86 MT-D (FW 6.80, HW V8, GPS 9.00.50, 32GB SD)
Garmin Montana 750i (FW 19.20, HW V6, GPS 2.90, Touchscreen 85.07, 64GB SD)
Garmin Montana 750i (FW 19.20, HW V6, GPS 2.90, Touchscreen 85.07, 64GB SD)