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Basecamp Windows 10 Installation error.

Posted: Mon Dec 02, 2019 7:23 am
by Mikkyp20
I recently reinstalled basecamp 471 on my windows 10 computer after a clean install of windows 10, and the following message appeared, and the program did not run. I uninstalled it and reinstalled version 452 which I had used earlier on the same computer as admin. The same error message came back. I had previously installed it as the admin user. This time I have installed it as a local user. Does that make any difference.

See attached error message.

Re: Basecamp Windows 10 Installation error.

Posted: Mon Dec 02, 2019 2:52 pm
by gpsrchive
I believe I have always installed as ADMIN, so I can't say for sure - try it and let us know?

Re: Basecamp Windows 10 Installation error.

Posted: Tue Dec 03, 2019 3:27 am
by Mikkyp20
I have tried installing Basecamp as admin, and as a local user and both give the same error message.

Re: Basecamp Windows 10 Installation error.

Posted: Tue Dec 03, 2019 4:26 am
by Mikkyp20
A quick search on the internet showed that there are many other Basecamp users with the same issue with windows 10. This seems to be related to windows 10 rather than basecamp. see link below.

https://answers.microsoft.com/en-us/win ... f89cb57cca

Re: Basecamp Windows 10 Installation error.

Posted: Tue Dec 03, 2019 1:45 pm
by gpsrchive
...and not only BaseCamp users, but other software titles with the same issue, making it appear to be a WIndows 10 issue not specific to any one program.

You will likely have to get Microsoft involved (most of us would rather gouge our eyes out) to resolve the issue.

I have BaseCamp running on a Windows 10 64x machine (i7 + 16GB Ram) without issue, so it can work.

Please keep us updated with further developments!

Re: Basecamp Windows 10 Installation error.

Posted: Wed Dec 04, 2019 2:14 pm
by scotte
Do you have an AMD video card, by any chance? That seems to be a common case with this problem. Maybe check if your video drivers are up to date. Somehow I'm not having any issues with my AMD Radeon card, latest Win 10 updates. Whatever the problem is, it's likely some very specific combination.