Install a memory card (the VIRB will not boot without a memory card installed)
Verify the battery is installed correctly
Ensure the battery has sufficient charge
My VIRB is unresponsive. How do I reset the device?
Allow the VIRB to cool if hot to the touch
How do I reset all settings back to factory defaults?
[Mode > Setup > System > Reset Settings]
How do I Master Reset my VIRB or VIRB Elite?
Ensure the VIRB is powered off
Press and hold the Down button
Press and release the Power button
Wait for the message "Erase all user data?"
Release the Down button
My video recordings do not look smooth
If recorded video appears shaky, set [Mode > Setup > Advanced > Stabilize] to enable image stabilization
If recorded video stutters or skips frames, install a class 10 or better µSD card
My VIRB Elite is not acquiring satellite signals
Power your VIRB Elite On
Place the VIRB Elite outside, in clear view of the sky, away from any obstructions, for several minutes
If no improvement >30 minutes, perform Master Reset (above) and repeat
My VIRB will not charge
Ensure the Li-ion battery is properly installed
Ensure temperature is between 32ºF and 114ºF (0ºC to 45ºC)
Activate Low Power battery charging mode
My VIRB shuts off when I stop recording video
If the VIRB is turned on by sliding REC toward the camera lens, the VIRB will turn off when REC is slid away from the lens. This feature enables maximized battery life by turning the camera off when not recording video.
The batteries do not last very long
See Maximizing Battery Life
I do not see any new removable drives in my list of drives
Windows may be having trouble assigning a drive letter
Select My Computer > Manage > Disk Management to assign drive letters