Need help troubleshooting your VIRB or VIRB Elite?
You may find the answers you need here before you contact Garmin.

• Have you read the FAQ?
• Are you having trouble with a Common Issue?
• Have you checked in the VIRB discussion forum?
• Does the GPSrChive > How To... page have what you are looking for?
• Have you read the VIRB User Manual?
• How about the VIRB Quick Start Guide?

Troubleshooting

• My VIRB will not power on
  • Install a memory card (the VIRB will not boot without a memory card installed)
  • Verify the battery is installed correctly
  • Ensure the battery has sufficient charge

• My VIRB is unresponsive. How do I reset the device?
  • Remove batteries
  • Allow the VIRB to cool if hot to the touch
  • Reinstall batteries

• How do I reset all settings back to factory defaults?
  • [Mode > Setup > System > Reset Settings]

• How do I Master Reset my VIRB or VIRB Elite?
  • Ensure the VIRB is powered off
  • Press and hold the Down button
  • Press and release the Power button
  • Wait for the message "Erase all user data?"
  • Release the Down button
  • Select 'Yes'

• My video recordings do not look smooth
  • If recorded video appears shaky, set [Mode > Setup > Advanced > Stabilize] to enable image stabilization
  • If recorded video stutters or skips frames, install a class 10 or better microSD card

• My VIRB Elite is not acquiring satellite signals
  • Power your VIRB Elite On
  • Place the VIRB Elite outside, in clear view of the sky, away from any obstructions, for several minutes
  • If no improvement >30 minutes, perform Master Reset (above) and repeat

• My VIRB will not charge
  • Ensure the Li-ion battery is properly installed
  • Ensure temperature is between 32ºF and 114ºF (0ºC to 45ºC)
  • Activate Low Power battery charging mode

• My VIRB shuts off when I stop recording video
  • If the VIRB is turned on by sliding REC toward the camera lens, the VIRB will turn off when REC is slid away from the lens. This feature enables maximized battery life by turning the camera off when not recording video.

• The batteries do not last very long
  • See Maximizing Battery Life

• I do not see any new removable drives in my list of drives
  • Windows may be having trouble assigning a drive letter
  • Select My Computer > Manage > Disk Management to assign drive letters

• Why does my computer not recognize my VIRB?
  • Make sure you have the latest Garmin drivers installed
  • Connect the VIRB firmly via USB cable
  • When prompted by the Found New Hardware Wizard, select "No not at this time" followed by "Install USB drivers automatically"
  • Once the driver installation is complete, select "Finish"
  • The computer should now recognize the VIRB and installed microSD card as external storage drives

Hidden Test Pages

• Hardware/Software ID and Display Test:
  • Ensure the VIRB is powered off
  • Press and hold the Up button
  • Press and release the Power button
  • Wait for the diagnostic screen to load
  • Release the Up button
  • Press and hold the Power button to exit the diagnostic mode

GARMIN Support

• Garmin USA Support
• Garmin VIRB Support
• Garmin VIRB Elite Support
• Garmin Repair Center

Contact GARMIN

• Garmin support: outdoor.helpdesk@garmin.com
• VIRB Firmware Issues: product.support@garmin.com
• Computer Software Issues: application.support@garmin.com

• US: (913) 397-8200
• US Toll Free: (800) 800-1020
• Canada: (866) 429-9296