Missing DEM Map

Discussion related to the Garmin Montana 7x0 series GPSr
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Colourise
Posts: 8
Joined: Thu Mar 21, 2019 5:05 pm

Missing DEM Map

Unread post by Colourise »

I have a Montana 700 and decided to add & download the City Navigator Europe Map from Garmin's web site.

I notice that in the list of maps in the map configuration menu the following file is missing:-

garmin dem map eu 2017.20

This file is present on 700i models

Reinstalling City Navigator via Garmin Express does not resolve the problem.

Does anyone know whether this file available anywhere on the internet?

Garmin UK do not make this file available for download separately



Thanks
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GPSrChive
Site Admin
Posts: 3881
Joined: Fri Jan 20, 2017 11:29 pm

Re: Missing DEM Map

Unread post by GPSrChive »

There have been many map installation issues reported with Garmin Express and the Montana 7x0 series.

We will inquire, but you should create a service ticket with Garmin tech support for your location. Post that case or ticket number here once you have it.
odsweng
Posts: 4
Joined: Mon Aug 24, 2020 4:43 pm

Re: Missing DEM Map

Unread post by odsweng »

Hi Colourise,

The DEM Map will not always be listed in the Map Configuration menu. The DEM map may actually be installed, but simply not listed here. If you email me the GarminDevice.xml (saved in your Montana's Garmin folder), I can search for this file to find out if it is present or not. If I see that it is missing, I can reach out to Support on your behalf to report this issue, and they will contact you for further troubleshooting.

Please email the Outdoor Software Quality team at outdoor.beta@garmin.com. Please make the subject of your email "GPSrChive Forum - Montana DEM issue."

Thank you,
Mel
Garmin Outdoor Software Quality Team
Colourise
Posts: 8
Joined: Thu Mar 21, 2019 5:05 pm

Re: Missing DEM Map

Unread post by Colourise »

@ odsweng and gpsrchive . Thanks very much for the responses.

I have send the required information to odsweng.

The Ticket/reference numbere re the case are:-

Ref:17434315K0 >> GARMIN - Montana 700 <Q#:1000104

Thank you both for your help
Colourise
Posts: 8
Joined: Thu Mar 21, 2019 5:05 pm

Re: Missing DEM Map

Unread post by Colourise »

odsweng has very kindly now clarified and sorted out the issue for me.

In this case there is no DEM file missing. My concern that there was a missing file, was based initially on my being given incorrect information.

Thank you both odsweng and gpsrchive for your interest and help in this matter.
thanks
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