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BEWARE! Garmin Explore Causes Complete Data Loss!

Posted: Tue Nov 12, 2019 2:58 pm
by GPSrChive
Users Beware!

Adding your Garmin GPSr to Garmin Explore on your Android device can result in a loss of all data on the GPSr after syncing!

Backup all important data on your GPSr BEFORE adding your device to Garmin Explore!

This is a longstanding bug that has been present since inception and Garmin have yet to correct as of Explore v2.5.2

Re: BEWARE! Garmin Explore Causes Complete Data Loss!

Posted: Wed Oct 13, 2021 11:39 pm
by GPSrChive
Two years later, and Explore is still up to no good, deleting all user data on device microSD cards while duplicating waypoints, tracks, routes, etc three or more times each in the Explore Cloud Database...

Just stay away from Explore if you can.

There is a reason I often refer to Garmin Explore as Perses....

Re: BEWARE! Garmin Explore Causes Complete Data Loss!

Posted: Thu Oct 14, 2021 11:06 am
by ConiKost
Yep, also did run one time into that bug and all my stuff was duplicated.

Re: BEWARE! Garmin Explore Causes Complete Data Loss!

Posted: Thu Oct 14, 2021 5:59 pm
by pokyyy
I haven't used Garmin Explore on the iphone yet. To be honest I am not sure what exact use it would have. Shall I just not bother at all with Explore and delete the app?

Re: BEWARE! Garmin Explore Causes Complete Data Loss!

Posted: Thu Oct 14, 2021 6:24 pm
by GPSrChive
If you haven't needed it yet, I would recommend leaving it alone!

inReach devices require it, otherwise I don't touch it.

Re: BEWARE! Garmin Explore Causes Complete Data Loss!

Posted: Thu Oct 14, 2021 7:06 pm
by pokyyy
Thanks for the advice.

Re: BEWARE! Garmin Explore Causes Complete Data Loss!

Posted: Fri Sep 02, 2022 6:12 am
by Oop North John
Has Explore had any updates to fix these issues?

Re: BEWARE! Garmin Explore Causes Complete Data Loss!

Posted: Fri Oct 28, 2022 4:03 pm
by scotte
Oop North John wrote: Fri Sep 02, 2022 6:12 am Has Explore had any updates to fix these issues?
Unfortunately I don't think anyone, except maybe Garmin, really knows without a changelog or confirmation. At this point, I would argue we can only prove that it's still broken, not that it's fixed, since issues didn't happen for everyone.

From my own experience - using Explore with a Montana 700i, Solar Instinct 1, and GPSMAP 64st, I have not experienced any loss of data on device, and recently have not had data duplicated (say last 6 months or so, hard to say exactly).

However, there is currently a bug with the browser version of Explore where most tracklogs and activities say "No location data available", rendering the web version generally unusable. The Android apps (on my phone and tablet) do not exhibit this issue and have been working ok.

Personally, I make sure any important data is saved into BaseCamp (etc) ASAP.

Re: BEWARE! Garmin Explore Causes Complete Data Loss!

Posted: Fri Oct 28, 2022 7:54 pm
by scotte
Here's the Explore website issue on Garmin's Forums for anyone interested -
Spoiler

Re: BEWARE! Garmin Explore Causes Complete Data Loss!

Posted: Fri Dec 23, 2022 3:25 pm
by GPSrChive
Explore is living up to the 'Perses' nickname we have bestowed upon it, and still proving it is the destroyer of worlds.

Today, all data contained within multiple Explore Collections has been mysteriously deleted!

All waypoints.
All Tracks.
All Routes.
All Courses.
All Activities.

GONE.

All show 'zeros' on synced devices, Explore Mobile App, and Explore Web.

Tip: Avoid Garmin Explore at all costs. You will be happier for it. We promise.

Collections Wiped Out - Explore App.png
Collections Wiped Out - Explore Web.png