This is a known bug, and they are already working on it!
Your contact probably had not seen it before....
This is a known bug, and they are already working on it!
Would not do you any good, because it is a software bug, not a hardware issue.oldkingog wrote: ↑Tue Apr 02, 2019 2:34 pm I have this same problem with the 'stop nav' crash. In my interactions with Garmin about various bugs, the reply is always, "We cannot duplicate your issue" or "We have not come across this before." I wish they would just trade me for one of their units where they cannot duplicate my issues!
What have you found to be the best way to communicate problems with Garmin if the 'support' personnel are not helpful?gpsrchive wrote: ↑Tue Apr 02, 2019 2:43 pmWould not do you any good, because it is a software bug, not a hardware issue.oldkingog wrote: ↑Tue Apr 02, 2019 2:34 pm I have this same problem with the 'stop nav' crash. In my interactions with Garmin about various bugs, the reply is always, "We cannot duplicate your issue" or "We have not come across this before." I wish they would just trade me for one of their units where they cannot duplicate my issues!
The "We Can't Duplicate...." response is a standard response and one of the reasons I do very little interacting with those 'support' personnel.
Ask that the issue be escalated until you speak with a supervisor.oldkingog wrote: ↑Wed Apr 03, 2019 9:53 pmWhat have you found to be the best way to communicate problems with Garmin if the 'support' personnel are not helpful?gpsrchive wrote: ↑Tue Apr 02, 2019 2:43 pmWould not do you any good, because it is a software bug, not a hardware issue.oldkingog wrote: ↑Tue Apr 02, 2019 2:34 pm I have this same problem with the 'stop nav' crash. In my interactions with Garmin about various bugs, the reply is always, "We cannot duplicate your issue" or "We have not come across this before." I wish they would just trade me for one of their units where they cannot duplicate my issues!
The "We Can't Duplicate...." response is a standard response and one of the reasons I do very little interacting with those 'support' personnel.